"Personal Information" is any information that allows us (or others) to identify an individual person and would include (for example) your name, address, email address, IP Address or phone number, as well as other non-public information that is associated with or directly linked to such information.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer Internet access provider, your IP Address probably varies from session to session. We track IP Addresses to analyse our web page flow and to determine the appropriate language settings for you based on your region if you did not previously indicate. You can find out more about the tracking technologies that we use and the purposes for which we use them below.
"Anonymous Information" means information or a combination of information that does not relate to or identify individual persons.
With respect to personal data received or transferred pursuant to the Privacy Laws of the UAE, The DWC is subject to the regulatory enforcement powers of the Government of the UAE. In certain situations, The DWC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You may revoke your consent at any time by contacting The DWC (address below) or by deleting the Personal Information you have submitted through our Website or Services.
COLLECTION OF PERSONAL INFORMATION
The Personal Information we gather from you helps us learn about your visit to the Website or use of our Services. We use this information to provide the Services to you, to improve our features, performance and support of our products and services, to answer your requests, questions and concerns, and to offer you additional information and opportunities.
PERSONAL INFORMATION YOU PROVIDE TO US
We collect Personal Information that you submit to us voluntarily through our Website or Services.
When you register on the Website, we will collect your full name and username, a password, and an email address. We use these data to create your account and to provide the Services to you.
When you use the Service, we collect your user ID, email address and IP address. We collect this information to better tailor the features, performance and support of our products and services.
When you create your profile on the Website after registering, we will collect on an optional basis other Personal Information, such as information about your hobbies, interests, additional contact information, etc. You do not have to provide this additional information but if you do, we will use this information to better tailor the features, performance and support of our products and services.
When you order products or services on the Website, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.
When you subscribe to a DWC newsletter or email service, we will collect your email address to provide you with promotional information about our services where you have agreed to receive such communications. You may unsubscribe from the email service at any time by following the unsubscribe instructions provided in the email you receive or by contacting us.
When you contact us to submit comments, questions or feedback using the forms on the Website or in the Services, we will collect your name, email address and your comment, question or feedback to answer your request, questions or concerns.
When you voluntarily participate in one of our surveys, we may collect additional profile information such as demographic information. We use this information to better tailor the features, performance and support of our products and services.
When you contact us using the request forms on the Website or in the Services, we will collect your name, email address and your comment or question that you enter into the form to answer your request, questions or concerns.
When you post messages on the message boards of the Website or through the Services, the information contained in your posting will be stored on our servers and made public so other users will be able to see it.
When you contact us by sending us an email, we will collect and store your email address and any information contained in the email you send us and any information attached to the email for so long as is necessary. This information is used to answer your email and address any questions and concerns you may have.
We may also collect, from you, the following personal information about your contacts: Name and address of a gift recipient, in order to fulfil a purchase order
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at email@example.com.
PERSONAL INFORMATION COLLECTED VIA OUR AUTHORS [CLIENTS]
The DWC collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
PERSONAL INFORMATION COLLECTED VIA TRACKING TECHNOLOGY
As you navigate our Website, certain information may also be passively collected, including your IP address, browser type, domain names, access times, operating system, mouse clicks, mouse movements, scrolling activity. We also use navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. This type of information is collected to analyse the use of our Services and solutions and to make them more useful to you. Like other aspects of our Services, we use a third party service provider for some or all of this type of data collection and analysis. These third party service providers may also independently collect information about you as described in "Disclosure of Personal Information" below. For more detailed information about online tracking tools that we use and the purposes for which we use them, please contact us.
PERSONAL INFORMATION WE RECEIVE FROM OTHER SOURCES
We may receive Personal Information about you from other sources like mobile device, telephone or fax or from companies that provide our services by way of a co-branded or private-labeled website ("Partner Companies"), and for some of our Services, this includes location based services applicable for certain features in the Services. If you choose to disable location based services some features of the Services may not work properly. We may add this information to the information we have already collected from you via our Website or Services in order to improve the products and services we provide.
USE OF INFORMATION
In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your Personal Information to, provide you with The DWC newsletters, surveys, or promotional emails regarding changes and upgrades to our products and services and for other marketing purposes of The DWC or our partners, should you request and consent to receive such communications from us. For more information about how to change your preferences and to unsubscribe from promotional communications, please contact us.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this Anonymous Information to analyse request patterns and usage patterns so that we may enhance our products and services. We may disclose this Anonymous Information to third parties contracted by The DWC to provide marketing services designed to promote our products and services. The DWC reserves the right to use and disclose Anonymous Information to third parties in its discretion.
DISCLOSURE OF PERSONAL INFORMATION
We may share your Personal Information with third parties to provide you with the products and services that we offer you through the Website or Services for payment processing, shipping and distribution processing, account inquiries, and marketing analytics. These third parties are required not to use your Personal Information other than to provide the products and services requested by The DWC and are bound by confidentiality agreements with regard to their use of such information.
You expressly consent to the sharing of your Personal Information with our contractors and third party service providers for the sole purpose of providing products and services to you.
If you use the Book Preview functionality of the Services, any Personal Information contained in the Book Content of the Book(s) for which you have selected Book Preview will be made publicly available to visitors of the Website, including search engines.
We may enter into co-branding or co-promotional agreements with third parties pursuant to which we may share Personal Information with such third parties. For example, we may enter into agreements with Partner Companies pursuant to which we provide the Partner Companies with a URL and a customer registration page co-branded with, or private labeled by, the Partner Companies, and the Partner Companies distributes and promotes the URL to its customers. A Partner Company may have access to Personal Information that we collect from their customers. As a result, if you register on the Website or use our Services through a Partner Company, we may provide your Personal Information to the Partner Company. Please note, however, that we do not control the privacy practices of these third parties.
YOUR PRIVACY RIGHTS
Upon request The DWC will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account and updating your personal information and confirming it by selecting the ‘Save’ button, contacting us at firstname.lastname@example.org, or by completing this form. We will respond to your request within a reasonable timeframe.
The DWC acknowledges that you have the right to access your personal information. The DWC has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to The DWC Client Support at email@example.com. If requested to remove data we will respond within a reasonable timeframe. We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client.
You have the right to access information held about you. Any access request may be subject to a fee of 30AED to meet our costs in providing you with details of the information we hold about you.
You also have the right to ask us to update and correct any out-of-date or incorrect personally identifiable information that we hold about you free of charge.
In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
WHAT IS A COOKIE?
"Cookies" are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. For example, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website or Services. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Website or Services may not work properly. We encode our Cookies so that only we can interpret the information stored in them. For more information about removing or rejecting Cookies, please see "Your Choices Regarding Your Personal Information" below.
The DWC may also collect information via clear gifs or web beacons (also known as "tracking pixels") that help us better manage content on Website and Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of Web users. In contrast to Cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site.
In case IP-anonymization is activated on this website, your IP Address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP Address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on this Website.
Google will use this information on behalf of the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing them other services relating to Website activity and Internet usage.
For further information please visit:
YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION
We offer you the following choices regarding the collection, storage, use, and sharing of your Personal Information:
If you have reason to believe that a child under the age of 15 has provided Personal Information to us, please contact us, and we will endeavour to delete that information and terminate the child's account from our databases. We do not intentionally gather Personal Information about visitors who are under the age of 15.
The DWC is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorised or unlawful access, use, or disclosure and against accidental loss or destruction of, or damage to, such Personal Information.
The DWC has implemented industry-standard electronic means of protecting your Personal Information. We store Personal Information behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers, and we have implemented technology to detect intrusions. We also require you to enter a password to access your account information. In addition, The DWC protects your Personal Information from unauthorised physical access by storing your Personal Information in a controlled facility.
Even though The DWC has taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorised persons, you should know that The DWC cannot fully eliminate security risks associated with Personal Information. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
The Dreamwork Collective
Attention: Legal Department
Barsha South, Dubai
United Arab Emirates
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