RETURN POLICY

 

This return policy is incorporated by reference into The Dreamwork Collective (DWC) Terms and Conditions available at http://www.thedreamworkcollective.com/terms and applies to you if you are an author who is purchasing a printed book or an ebook from The Dreamwork Collective ("Author") or if you are purchasing a printed book or an ebook from the The Dreamwork Collective Bookstore ("Bookstore Purchaser") (collectively “Users").

 

Note to Authors:

 

Your book, whether a printed book or an ebook, is all yours: The Dreamwork Collective provides professional editing, design, and marketing services, however, once you have reviewed and approved your book for printing The DWC is hereafter not responsible for any:

 

Typos, grammar, unfinished text, or other text errors

Low-resolution images that may appear blurry in print or onscreen

Dark images that appear dark on screen

Design issues, including book format, organisation, style, colour, and page layout

Any other creative choices you made

 

If you find changes you’d like to make, no problem. Contact your Publishing Consultant and the changes can be made before reprinting. Depending on the nature of the changes fees may apply.

 

Note to Bookstore Purchasers:

 

The DWC is not responsible for the quality of the content of any printed book or ebook in The DWC Bookstore. Each book you purchase from The DWC Bookstore is custom printed or downloaded only upon your order. We do not accept returns or process refunds for any reason, except for the limited book replacement policy set forth below.

 

Printed Books

 

Cancellation Policy for Printed Books. An order through The DWC Bookstore is not able to be cancelled once it has been placed. Please understand that The DWC cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., The DWC agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), The DWC will not accept returns.

 

Return Policy for Printed Books. On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via The DWC’s Customer Support within 7 days of receiving it and we will work with you to secure a replacement copy if necessary. Please note that printed books you order from us are made in small amounts by one of The DWC’s professional book-printing partners. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in colour fidelity and binding type. While we work very hard to keep our products as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.

 

DWC E-Books

 

The DWC does not provide the ability for DWC Bookstore Users to cancel orders or obtain refunds for, or to receive replacements of, ebooks (including PDF books).